Technical support staff for HealthSuite digital platform (HSDP) services is available 24/7/365 for registered clients via phone and online.
Online
Support Portal links:
If you are an HSDP client and do not have a Support Portal account, please contact your Client Program Manager.
If you are a client and have feedback or questions related to a service, please use the comment form on the applicable service page. If you have questions, feedback, or suggestions related to the Client Experience Portal, please contact us.
Information about HSDP systems uptime and incidents is available on the Status page.
Security
If you have a Support Portal account, please report any potential security or privacy issues by creating an incident in the Support Portal. If you do not have a Support Portal account, please contact us and select "Security" as the topic.